Insurance


With our insurance partner, the ENRA insurance, you are protected against theft, part theft, robbery, vandalism and even accident, breakdown or lintel damage - replacement to new value without deductibles.

THEFT PROTECTION

✔ THEFT

✔ PARTS THEFT

✔ VANDALISM

REPAIR PROTECTION

✔ ACCIDENT INJURY

✔ TIRE DAMAGE

✔ FALL DAMAGE

PICK-UP-SERVICE

✔ REPATRIATION

✔ 24/7 HOTLINE

✔ ACROSS EUROPE

CONCLUDE NOW YOUR INSURANCE

Important: The Urwahn Bikes fall into the E-BIKE-PROTECTION-RATES. Therefore, please select in the rate calculator "Insurance for E-BIKE - NEW" and decide for a term of 1/3/5 years.

In case of damage

THEFT PROTECTION

THEFT

If your Urwahn Bike is stolen, we pay the insurance value (purchase price) that your bike had at the time of concluding the contract. No matter how old it is when stolen.

PARTS THEFT

Theft of parts of the Urwahn Bike that are part of the bike's function, such as: Saddle, headlights and more. It is important that the parts must be secured with a screw. Even accessories up to a value of 250 € are insured if they are firmly bolted to the wheel and were previously included in the sum insured. Accessories include baskets, bags, child seats, speedometer and lighting.

For mounting quick release tend to be insufficient. The only exception: Impellers may be fastened with quick-releases if this is intended by the manufacturer. It should also be noted that electrical devices such as navigation systems or smartphones are not insured.

VANDALISM

We speak of vandalism if your bike or parts of your bike were intentionally and deliberately damaged by third parties (e.g. the saddle slashed).

REPAIR PROTECTION

ACCIDENT INJURY

For example, if you come into tram tracks with your primal bike tires and damage the wheel. ENRA assumes the repair costs.

TIRE DAMAGE

A flat tire or a torn belt is a case for insurance coverage.

FALL DAMAGE

Auf nassem Laub mit dem E-Bike ausgerutscht und gestürzt. Wir übernehmen die Reparaturkosten.

PICK-UP-SERVICE

REPATRIATION

ENRA's pick-up service provides assistance with accidents, theft or defects on your Urwahn Bike. Across Europe in more than 40 countries, 24 hours a day, 7 days a week, you can reach the service hotline or use the pick-up app, which can be downloaded for free. Then the return transport will be organized to the starting point of your day tour or - if possible - to the nearest dealer.

24/7 HOTLINE

ACROSS EUROPE

In case of damage

Please feel free to call our service hotline +49 (0) 391 243 082 60 or write an email to service@urwahnbikes.de and describe your incident. We will help you immediately with your damage. Here you will also find information on how to proceed.